Business Analysis is about shaping out a concrete solution from abstract ideas and objectives that different stakeholders usually have in a project. The way to go from high-level objectives to concrete solutions is to understand the objectives and their background: Where do they come from? Which concrete solutions would be acceptable to which stakeholders? Which options do we have at all, and what impact do they have on technical feasibility, risks, costs and time.
Top-Down vs. Bottom-Up
Putting emphasis on a sound concept does not mean that we live in an abstract world; on the contrary, it is about concrete details. Business value is created by delivering solutions to concrete problems. On the other hand, dealing with details without having a conceptual and strategic guideline inevitably leads to the dissipation of resources. This is why we constantly change our «flight level» from low altitude to high altitude and vice versa: knowing all the important details, while having the big picture and overall objectives clearly in mind enables us to check reality against the plan.
Think Short Term and Long Term
Make sure that short-term solutions do not become long-term problems
We know we cannot predict the future, and therefore it is impossible to cater to every possible requirement or circumstance that may potentially be relevant at some point down the road.
Nonetheless it is crucial to assess whether a specific design will be able to support the most likely scenarios and developments of the near and mid-term future. We make sure that short-term solutions don’t become long-term problems.